BSB40807 Certificate IV in Frontline Management

Audience

• Supervisors and team leaders wishing to acquire a formal qualification
• Coordinators and Leading Hands
• Project team members who aspire for management positions

Prerequisites

There are no entry requirements for this qualification

Units of Competency

4 Core Units

• BSBMGT401A Show leadership in the workplace
• BSBMGT402A Implement operational plan
• BSBOHS407A Monitor a safe workplace
• BSBWOR402A Promote team effectiveness

6 Elective Units

• BSBPMG510A Manage projects
• BSBWOR401A Establish effective workplace relationships
• BSBCUS402B Address customers' needs
• BSBPMG408A Apply contract and procurement procedures
• BSBPMG406A Apply communications management techniques
• BSBPMG405A Apply human resources management approaches

Course Objectives

• Model high standards of management performance and behaviour
• Enhance organisation's image
• Make informed decisions
• Plan to achieve team outcomes
• Develop team cohesion
• Participate in and facilitate work team
• Liaise with management
• Collect, analyse and communicate information and ideas
• Develop trust and confidence
• Develop and maintain networks and relationships
• Assist customer to articulate needs
• Satisfy complex customer needs
• Manage networks to ensure customer needs are addressed
• Implement operational plan
• Implement resource acquisition
• Monitor operational performance
• Manage difficulties into positive outcomes