Microsoft Outlook - Essentials

Face-to-face duration: 2 days

Course Objectives

This two (2) day course aims to provide learners with the knowledge and skills required to perform the essential tasks in Microsoft Outlook 2010.

Participants will learn how to open and close Outlook, as well as explore the Outlook interface, learn to set up an e-mail account, and view your e-mail Inbox.

Learning Outcomes

  1. Knowledge in using the interface
  2. E-mail account set-up
  3. Managing E-mails
  4. Searching for items
  5. Understanding calendar, tasks and contacts


  • People who wish to be more familiar with basic skills to use Microsoft Outlook


  • Establish effective communication
  • Take advantage of essentials features in managing E-mails
  • Using calendar for diary tracking
  • Efficiently apply time-saving and essential features


  1. Understanding the interface
  2. Using Backstage view
  3. Setting E-mail account
  4. Working with E-mails
  5. Managing E-mail and Junk mail folders
  6. Outlook organisation tools
  7. Searching for items
  8. Introduction to calendar, tasks and contacts

Program Outline

Day 1

  • Open and close Outlook
  • Use the Outlook Interface, including the new Backstage view
  • Set up an e-mail account
  • View Inbox
  • Send and Receive messages
  • View messages
  • Use Quick Steps
  • Reply to or forward messages
  • Delete e-mails
  • Ignore e-mails
  • Create and send a new message 
  • Address a new message

Day 2

  • Create the body of an e-mail message
  • Attach files to messages
  • Mark an item as Read or Unread
  • Create folders and use them to organise messages
  • Understand and handle Junk Mail
  • Create Rules for handling messages
  • Use Categories
  • Flag items for follow-up
  • Search for items
  • Understand appointments and calendar
  • Understand tasks and To-Do List
  • Create and organise contacts

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"The Student Manual is a logical, carefully thought through and well presented document. The face-to-face facilitators are helpful, patient, knowledgeable and passionate. Thank you for the time and effort that blueVisions have put into preparing and supporting this course."

David Thorpe iiNet Australia

"Your personal contribution to our training has been invaluable. Your infectious high spirits and genuine want for our success have shone through. I sincerely thank you for your efforts over the past two years."

Stephen Davies Group Manager, Construction Services Group, NSW

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Damien Bleeker Project Coordinator, Liverpool City Council, NSW

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David Darcy LSPSPO - Defence Materiel Organisation

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